Modalités de révocation

ATTENTION: Our Support Team is always available to resolve any issues you encounter with purchased software. Please reach out to them as your first point of contact for assistance.

Our refund policy lasts for 30 days. If 30 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.

To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging when applicable. Digital products can only be returned after you have signed a non-use declaration related to the purchased product. Any digital product that has been installed and/or activated is not eligible for a refund. We require a receipt or proof of purchase to complete your refund.

Please do not send your purchase back to the manufacturer.

Partial refunds may be granted in certain situations, such as items not in their original condition, being used, or missing parts for reasons not due to our error.

If you haven’t received a refund yet, first check your bank account. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank. If you’ve completed all these steps and still have not received your refund, please contact us at quickbooks371@gmail.com.

Exchanges are only possible for defective or used items. If you need to exchange an item for the same one, please email us at quickbooks371@gmail.com or send your item to: 11703 Rosecrans Ave, Norwalk, CA 90650, USA.

To return your product, please send it back to us at quickbooks371@gmail.com.

Process of Refunds Within 30 Days:

If, for any reason, within 30 days of the date of purchase, you decide that you no longer need the purchased product, you are eligible for a full refund of your order. To return a product within the 30-day grace period, please follow these steps:

Send us a refund request with information about your order (e.g., order number, phone number, screenshot of the invoice) to quickbooks371@gmail.com. After we receive your request and track your order, we will issue a no-use declaration form filled with your personal and order information. After receiving the no-use declaration, we will process your return and refund the product within 48 hours. Please note that the arrival of money depends on the bank but should reach you between 5-7 working days. If you did not receive a return label, please send an email to quickbooks371@gmail.com.

If you have received a faulty product, please send an email to quickbooks371@gmail.com. before returning your order. We will assist you with the returns procedure and find an appropriate solution.

How Can I Cancel an Order?

You’ll have the option to cancel your order directly from your confirmation email within 1 hour. Scroll down to find the “Changed Your Mind?” section. If it’s been longer than 60 minutes, email quickbooks371@gmail.com, and we’ll help find an alternative solution.

I Canceled My Order, But I’m Not Sure It Went Through. Can You Confirm It Has Been Canceled?

If you’ve canceled your order using the link in your order confirmation email, you’ll receive another email once the order has successfully been canceled. If you haven’t received a cancellation confirmation email, let us know at quickbooks371@gmail.com (and include your original order number), and we’ll take a look!

I Don’t See the Option to Self-Cancel! How Can I Cancel My Order?

Please email quickbooks371@gmail.com as soon as possible (including your # order number and cancel/change request), and we can help.